Delete your account

You can delete your TallyStamp business account and everything in it, without asking anyone and without waiting. This page exists because Google and Apple require the instructions to be available outside the app as well, for anyone who has already uninstalled it.

From the app (recommended, immediate)

1. Open TallyStamp and sign in with the business account.
2. Go to Account → Business settings.
3. At the end of that screen, tap Delete account.
4. Type the word delete to confirm.

The deletion happens immediately and can't be undone.

If you've already uninstalled the app

Write to us from the same email address you used to sign in (it's the only way we can check that the account is yours) at support@tallystamp.com, with the subject “Delete account”. We do it within 30 days at most and confirm when it's done.

What is deleted

• The business profile: name, type, opening hours, phone number and links.
• Your customers and the references you noted them down with.
• Your card designs and the images you uploaded, including the PDF menu.
• The cards you've issued and their history.
• Your access: the Google or Apple account is no longer linked to TallyStamp.

What is not deleted

The cards your customers already have on their phones stay on their phones: the wallet works without an account and that data is theirs, not ours. What happens is that they stop being updated, because there's no longer a business behind them to stamp them.

Nor is anything deleted that the law requires us to keep (billing, if you ever subscribed), and the aggregated usage and error logs contain nothing that identifies you, so there's nothing of yours to remove from them.

Your subscription

Deleting the account doesn't cancel an active subscription: the store charges for it, not us. Cancel it first from Google Play → Subscriptions or Settings → Apple ID → Subscriptions.